Student Services & Support
Here for Every Student
At Prenton High School, we know that students achieve their best when they feel safe, happy, supported and that they belong. Our Student Services Team is at the heart of our pastoral and wellbeing provision. Made up of dedicated and experienced professionals, the team works closely with students, families and colleagues across school to ensure that every young person is known as an individual, listened to and supported to thrive.
Whether a student needs someone to talk to, support through a difficult time, help managing their wellbeing or simply a safe and familiar face during the school day, our team is here. Our aim is simple: to help every student develop the confidence, resilience and self-belief they need to enjoy school, engage successfully with their learning and look positively towards their future.
The Wellbeing Hub
Our Wellbeing Hub provides a calm, welcoming space at the heart of school where students can access additional support from members of the Student Services Team. We recognise that school life can sometimes feel overwhelming. The Hub gives students a safe space in which they can talk, regulate, seek advice and receive appropriate support before returning successfully to their school day.
Students can also access our daily Wellbeing Drop-In, providing an opportunity to speak to a trusted member of staff without needing to wait until a concern becomes bigger. Sometimes, simply knowing that there is somewhere to go and someone ready to listen can make an enormous difference.
Known. Heard. Supported.
Strong relationships underpin our approach. Our Student Services Team works alongside form tutors, year teams, safeguarding staff, SEND colleagues and families to build a full picture of each student’s needs and ensure the right support is available at the right time. We want our students to know that asking for help is a strength. Concerns may relate to friendships, family circumstances, anxiety, emotional wellbeing, school pressures, attendance or something that simply does not feel right. Whatever the reason, students do not have to manage difficulties alone.
Working With Families
We believe the strongest support happens when school, students and families work together. Our Student Services Team develops positive and trusting relationships with parents and carers and works collaboratively with families when a young person may need additional help.
Where appropriate, we can also help families understand and access further support beyond school, ensuring that students receive joined-up support when their needs require it. If you are worried about your child, we would always encourage you to contact us. You do not need to wait until a concern becomes a crisis.
An Inclusive Community
Every student should feel that there is a place for them at Prenton. We are proud to be an inclusive school community built around our values of Trust, Respect, Integrity, Kindness and Endeavour. We celebrate the different experiences, cultures and backgrounds of our students and work hard to create an environment in which everyone feels respected and valued.
Our Student Services provision is an important part of that commitment — removing barriers, helping students navigate challenges and ensuring that every young person has the opportunity to participate fully in school life.
Building Confidence for the Future
Pastoral care is about much more than solving problems. We want students to leave Prenton as confident, resilient and ambitious young people who understand themselves, know when to seek support and are equipped to manage the opportunities and challenges ahead. By providing a strong network of care throughout their time with us, we help students develop independence while knowing that there are always trusted adults around them when they need support.
At Prenton, every student matters, every voice matters and no student should ever feel that they have to face a challenge alone.
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Safeguarding at Prenton High School
Keeping our students safe, supported and ready to thrive
Safeguarding our students is at the heart of everything we do at Prenton High School. We know that for young people to thrive, they need to feel happy, safe and that they truly belong. When students feel secure, valued and understood, they are able to engage in school life, build positive relationships and make the most of every opportunity to learn and succeed.
Our approach to safeguarding is built around knowing our students as individuals. We work hard to create a positive school culture where every student feels part of our community, has trusted adults they can turn to and knows that their voice will be heard. Regular attendance is an important part of this: having students in school enables us to build strong relationships, identify concerns early and provide support when it is needed.
We recognise that young people can face many different challenges, both in and outside school. Our role is not simply to respond when something goes wrong, but to reduce barriers, build resilience and equip students with the knowledge, skills and confidence they need to make safe, healthy and positive choices.
Our dedicated Student Services and SEND teams work alongside pastoral and teaching staff to provide support and intervention tailored to individual needs. Through our Learning for Life curriculum and wider Personal Development programme, students explore important issues affecting young people today and learn how to recognise risk, seek help and keep themselves and others safe. We also work closely with a wide range of external agencies and specialist services when additional support is required.
Working together to keep young people safe
Strong relationships with parents and carers are a vital part of our safeguarding approach. The world our young people are growing up in is constantly changing, particularly online, and effective communication helps us all to understand emerging challenges and recognise when a young person may be struggling.
We want to empower families with practical information, guidance and resources so that together we have the knowledge and tools to help young people navigate their world safely and confidently. By sharing information and working openly with families, we can identify concerns sooner and provide the right support at the right time.
Communication with our students is equally important. We make safeguarding visible and accessible so students understand how we keep them safe, who they can speak to and how they can ask for help. Our student safeguarding information, dedicated safeguarding film and regular weekly safeguarding messages provide clear, age-appropriate guidance and help students develop the confidence to make informed and positive choices.
Underpinning all of this are robust safeguarding procedures, well-trained staff and a commitment to listening and responding. Safeguarding at Prenton is not something that happens in isolation — it is part of our culture, our relationships and our everyday work with students and families.
We all have a role to play in keeping young people safe. By working together, communicating openly and knowing our students well, we can ensure every student feels safe, supported and that they belong at Prenton.
Reporting a safeguarding concern during school hours:
If a child or young person is at risk of harm, abuse or neglect please report it to the school Designated Safeguarding Lead, Mrs Roberts, or Wirral Integrated Front Door Team:
9:00am – 5.00pm Monday – Friday
Telephone: 0151 606 2008
robertsa@prentonhighschool.co.uk
Reporting a safeguarding concern outside of school hours:
0151 677 6557
E-mail: IFD@wirral.gov.uk
Annual Safeguarding at Prenton High School Film
Operation Encompass – Information for Students and Families
Operation Encompass is a police and education early information safeguarding partnership enabling educational settings to offer immediate support to children experiencing domestic abuse.
Operation Encompass ensures that there is a simple telephone call or electronic notification to a school’s trained Designated Safeguarding Lead (known as Key Adult) prior to the start of the next school day after an incident of police attended domestic abuse where there are children related to either of the adult parties involved.
Information is shared with a school’s Key Adult (Designated Safeguarding Lead ) prior to the start of the next school day after officers have attended a domestic abuse incident. This sharing of information enables appropriate support to be given, dependent upon the needs and wishes of the child.
